Sales FAQs

Below are a number of Frequently Asked Questions related to our products, pricing, licensing, and general purchasing questions. If you have additional questions that are not covered in this list, please contact us at sales@nsoftware.com and a member of our sales team will assist you.

Q: I only need one or two components in the toolkit, can I purchase them separately?

Our components are only available as part of a suite and are not sold separately. They are licensed as a group, not individually. Producing suites instead of individual components enables us to be more efficient and streamline business processes and marketing activities. This means additional savings for you.

The majority of our customers use only a handful of components from the suite they purchase. The suites are priced to reflect this fact: in other words, even if we were to license components individually, the individual prices would be similar to that of the entire suite.

Q: How can I find out the licensing/pricing options and part number for each toolkit?

Please visit our online order page located at www.nsoftware.com/order. Find the toolkit you are interested in purchasing and click on the corresponding From. link to display the pricing, licensing, and part numbers for each toolkit.

Q: What components are included in each toolkit?

You can access the Components Included section for each toolkit on the individual product pages. This can be located online simply hover your mouse over the Products button on the toolbar across the top of the webpage and follow the link to the page of the product you are interested in. The Components Included section is located towards the bottom of each product page.

Q: What types of payment do you accept?

Your order can be placed through our secure online order form using a Visa, MasterCard or American Express at www.nsoftware.com/order, via phone at 800-225-4190 or 919-544-7070, or by company Purchase Order.

Q: What information do you require on a Purchase Order?

Please fax your Purchase Order on company letterhead to 919-928-5455 and include the following information:

  • Bill To information including:
    Name, Company, Email, Billing Address, Phone Number, Fax Number
  • Ship To information (cannot be a PO Box) including:
    Name, Company, Email, Shipping Address, Phone Number, Fax Number
  • Requestors contact information (if different) including:
    Name, Company, Email, Address, Phone Number, Fax Number
  • A Purchase Order Number that /n software can refer to when we send your accounts payable department an invoice for the software you are purchasing.
  • Product Part Number & Product Name (this can be located online at www.nsoftware.com/order)
  • Quantity Desired
  • Product Price (this can be located online at www.nsoftware.com/order - click on the corresponding From link.)
  • Additional Purchasing Information If you are ordering a renewal or upgrade, please include your current serial number on your Purchase Order to expedite the of your order.
  • Shipping/handling: All /n software products are physically shipped via FedEx. Please add current shipping/handling charges to your order. Shipping/handling charges can be located at www.nsoftware.com/order.

All Purchase Orders received before 4 PM EST will be processed the same day received during normal business hours, Monday-Friday 9 AM to 4 PM EST, excluding holidays.

/n software is a corporation (a 1099 form is not necessary).

Q: What are the terms of payment and where do I send my payment to if I decide to submit a Purchase Order?

All payments to /n software are due upon receipt. Please contact our sales team at sales@nsoftware.com for additional questions regarding payment terms.

Please remit payment to:
/n software inc.
600 Market St, Suite 300
Chapel Hill, NC 27516
USA

Q: What is your Federal Tax ID Number?

/n software's Federal Tax ID Number is: 56-2040048

Q: Are you in compliance with the Section 508 law?

Yes, we are in compliance with Section 508.

Q: Do you offer bulk licensing pricing?

If you need five or more licenses of any /n software product, please contact our sales team at sales@nsoftware.com for a custom quote.

/n software also offers /n software Red Carpet Subscription Site Licenses designed for customers who need to license multiple developers and all /n software products on multiple machines in one physical location. Please visit www.nsoftware.com/subscriptions for more details. The /n software Red Carpet Subscription Site License also includes a Single Developer Premium Support Contract for the duration of the Subscription Site License.

If you have several developers who need the /n software Red Carpet Subscription and the site license does not fit your needs, please contact our sales team at sales@nsoftware.com for a custom quote.

Q: Can I purchase your software through a Reseller?

/n software works closely with several software resellers through our Value Added Resellers Program. Please check our website located at www.nsoftware.com/order/info/resellers.aspx for more information.

Q: I am a Reseller. Do you have special Reseller pricing?

We currently only offer special reseller pricing to resellers who are a part of our Value Added Resellers Program. /n software Value Added Resellers actively market our software to their customers through website and print opportunities. If you are interested in joining our Value Added Reseller Program, please contact resellers@nsoftware.com for more information. Be sure to include information about your company as well as a link to your website if you would like to be considered for this program.

Q: Do you have special government pricing?

No, we do not offer special government pricing.

Q: Once I have purchased your product, what type of support can I receive?

All of our products come with free lifetime standard support via email on a first-come, first-serve basis. Just fill out a Support Submission Form and one of our technical support team members will contact you in the order in which your request was received. This form is located at www.nsoftware.com/support/submit.aspx. Customers can also search the Online Knowledge Base which includes hundreds of commonly asked questions and their answers explained in a simple, straightforward manner in a fully searchable and easy-to-use online format located at www.nsoftware.com/kb.

We also offer an Annual Premium Support Contract. This allows a single developer to have support via phone, priority in the support queue (you will receive a Premium Support number which will move your issue to the top of the support queue), access to additional unpublished demo's, and limited source code analysis related to the components. The Annual Premium Support Contract can be purchased at any time, and the contract will last one calendar year from the date of purchase.

For a more detailed explanation of our support options, please check www.nsoftware.com/support.

Q: What is the difference between the Java Desktop Editions and the Java Server Editions?

The Java Desktop Editions contain highly optimized and responsive components for developers who build stand alone applications where a UI is available. The Desktop Edition has been optimized for maximum performance in that environment.

The Java Server Editions are specifically tailored for server-side Java (J2EE) and JSP application developers. Since a UI is not available in this environment, the Java Server Editions have been optimized to take advantage of this and will be much more responsive than its desktop counterpart.

Q: Where can I find the License Agreement for each product?

You can access the License Agreement by downloading and installing the Help Files in the trial version (or full version if you purchased the product) from www.nsoftware.com/download. You can access the Help Files, through your Start Menu. The License Agreement is the last entry in the help files under Copyright & Licensing.  This information can also be found online at  www.nsoftware.com/products/eula.

The /n software Red Carpet Subscription has an additional agreement addendum. The Subscription License Agreement Addendum can be located at www.nsoftware.com/subscriptions/eula.

Q: How long does an /n software Red Carpet Subscription last?

The subscription term lasts one full calendar year from your original date of purchase and can only be purchased in annual increments.

Q: What products are included in the /n software Red Carpet Subscription?

Please visit www.nsoftware.com/subscriptions/products.aspx for a complete list of all products included in the /n software Red Carpet Subscription.

Q: I currently have an /n software product. Can I upgrade to the /n software Red Carpet Subscription?

Customers can upgrade to the /n software Red Carpet Subscription and receive product credit towards their subscription purchase within 30 days of their original purchase, provided that their product is included in the /n software Red Carpet Subscription. The subscription term will last one calendar year from the original date of purchase. Please contact sales@nsoftware.com for additional details.

Customers can always purchase a new /n software Red Carpet Subscription online at www.nsoftware.com/order using a Visa, MasterCard or American Express, via phone to 800-225-4190 or 919-544-7070, or by Purchase Order.

Q: Do I qualify for a subscription renewal?

Customers can always purchase a new /n software Red Carpet Subscription online at www.nsoftware.com/order using a Visa, MasterCard or American Express, via phone to 800-225-4190 or 919-544-7070, or by Purchase Order.

Q: Can I renew my subscription early?

Yes, you can renew your subscription early. If you own an /n software Red Carpet Subscription, we will add an additional calendar year to your current subscription package.

Q: Can I share the /n software Red Carpet Subscription among several developers even if they are all using a different product in the subscription?

No, the /n software Red Carpet Subscription is licensed per developer.

The /n software Red Carpet Subscription Site License is designed for customers who need to license multiple developers and all /n software products on multiple machines in one physical location. Please visit www.nsoftware.com/subscriptions for more details. The /n software Red Carpet Subscription Site License also includes a Single Developer Premium Support Contract for the duration of your /n software Red Carpet Subscription Site License.

If you have several developers who need the /n software Red Carpet Subscription and the site license does not fit your needs, please contact our sales team at sales@nsoftware.com for a custom quote.

Q: How are the products licensed in the /n software Red Carpet Subscription?

Each /n software Red Carpet Subscription is licensed to a single developer who can install and use a copy of all software products included in the Red Carpet Subscription on any computer used exclusively by the developer that the subscription is licensed to.

Products that are designated as Royalty-Free may be distributed according to the corresponding section in the Licensing Agreement accompanying the product. Other products in the subscription may only be used for development, testing, and demonstration purposes. If a deployment license is offered with a particular license, deployment must be limited to a single server. Under no circumstances should products that are not designated as Royalty-Free or accompanied by a deployment license be used in a live production environment. Separate licenses must be purchased for any installations of such products.

For more information, please see the Subscription License Agreement Addendum located online at www.nsoftware.com/subscriptions/eula.

Q: Does my /n software Red Carpet Subscription include an Annual Premium Support Contract?

Purchasing the /n software Red Carpet Subscription for an individual developer does not include an Annual Premium Support Contract, and the Annual Premium Support Contract must be purchased separately. As with all /n software products, each customer is entitled to free email technical support for all products included in the Subscription. If you are interested in a Premium Support Contract, please visit www.nsoftware.com/support for additional information.

If you purchase the /n software Red Carpet Subscription Site License, you will receive one Single Developer Annual Premium Support Contract for the duration of your /n software Red Carpet Subscription Site License. Additional developers who would like a Premium Support Contract must purchase separate Annual Premium Support Contracts.

Annual Premium Support Contracts can be purchased online at www.nsoftware.com/order using a Visa, MasterCard or American Express, via phone to 800-225-4190 or 919-544-7070, or by Purchase Order.

Q: Can I continue to use the products in my subscription once it expires?

Yes, you can continue to use the products that you obtained during your subscription term. Please be sure to generate and print all license information, as our sales team is unable to regenerate any license information after your subscription term expires.

Q: I purchased the /n software Red Carpet Subscription, but it is giving me an Invalid Serial Number and Key Combination error when I try to download and install the products.

The serial number and key combination you received in your /n software Red Carpet Subscription box will only work in the Subscription Manager (www.nsoftware.com/subscriptions/login.aspx) section of the website and will not work directly on the main download page (www.nsoftware.com/download).

You must log in to the Subscription Manager Page located online at www.nsoftware.com/subscriptions/login.aspx to generate, download, and install the products in your subscription package.

The Subscription Manager allows you to do the following:

  • Generate license keys for each product contained in your subscription package.
  • Provides a direct download link for each software product.
  • Update your contact information. We use this data to make sure we are shipping our quarterly subscription updates to the correct location.

Q: Am I able to return the product once I have purchased it?

Because of the nature of our software we are unable to accept any returns or exchanges after a product has been purchased. We provide fully functional trial versions of all of our products (available for download at www.nsoftware.com/download). With the trial version of the software, you are able to fully build and test in your development environment. We strongly encourage developers to test the software prior to purchasing.

We also provide pre-sales support through our Online Knowledge Base which includes hundreds of commonly asked questions and their answers explained in a simple, straightforward manner in a fully searchable and easy-to-use online format located at www.nsoftware.com/kb. We also offer free email support through our Online Support Submission Form located at www.nsoftware.com/support/submit.aspx.

Q: I lost my serial number and key. How can I obtain my license information?

Please contact our sales team at sales@nsoftware.com for your license information. We are only able to provide Version 5+ customers with their license information.

In your request, please include the following information:

  • Name
  • Email address
  • Company
  • Address
  • Phone number
  • Name of the product you need the serial number and key for and/or version number

To expedite your request, please provide as many details concerning the original order as possible, preferably:

  • Purchase date
  • Name of the person who the license is registered under
  • Name of the original credit card holder
  • Company that the product was registered to
  • Email address(s) provided during the original purchase
  • Confirmation number

Q: I own a previous version of the software. Where can I download the product?

The /n software Download Archive contains the previous versions of /n software products, located at www.nsoftware.com/download. At the bottom of the download page, you will see a link to our 'Download Archive'. Please follow that link to download and install the 'Full' version of your product. Unfortunately, we are unable to provide older versions of the software.

Q: I downloaded the product and tried to install it, but I keep getting a Key Verification Error.

Please make sure you are trying to install the correct version of the software, as this error normally occurs when the serial number and key do not match the installation file. If you have a valid serial number and key combination, you are able to access any product installation file. The Key Verification Error occurs when you try to use an incorrect serial number and key combination with the corresponding installation file.

If you are using the download page at www.nsoftware.com/download or installing the software directly from your CD, please make sure that you have selected the correct version of the software. The download page will allow you to download any /n software product using the serial number and key you received, but will give you a Key Verification Error when running the installation unless you have downloaded the correct installation file.

If you have an Subscription, please make sure that you have generated a unique serial number and key for yourself directly from the Subscription Manager Page located at www.nsoftware.com/subscriptions/login.aspx. The Subscription Manager Page allows you to generate, download, and install all products in your subscription package.

If you are still having problems installing the software, please fill out the Support Submission Form located at www.nsoftware.com/support/submit.aspx.

Q: How long will my serial number and key combination work?

Your serial number and key will be valid for as long as you own the product.

Q: How do I know what version of the software I have?

All our product installations are clearly marked with the full version and build number on the first screen of the installation program. Additionally, all products contain About information that contains the current version information. For example, if you are using the IP*Works! components, you can click on the About property in your designer to find the products version information. If you do not have a visual designer, you can check the version number by querying the About property at runtime. 

Q: I have purchased the product and installed it, but the software continues to tell me I am using an unlicensed version.

Please visit our Online Knowledge Base at www.nsoftware.com/kb. In the search box, please type in "About Box" and click on the search button. Scan the results to find your product in the list and follow the corresponding link. After following the instructions, please recompile your software. If the problem persists, please fill out the Support Submission Form located at www.nsoftware.com/support/submit.aspx.

Q: What happens if I find a bug in the software?

Please report all problems with the software directly on our Support Submission Form located at www.nsoftware.com/support/submit.aspx. If there is a defect in our software, /n software will work to provide you with a solution to the problem.

Q: Do you provide source code?

We currently do not sell the source code for our components, however, our code is protected under a source code-escrow program. For more details on this program, please contact an the /n sooftware sales team at sales@nsoftware.com.

Q: If I downloaded the trial version of the software, how long can I use it for?

Our fully functional trial editions allow you to use the software for 30 days.  The trial will also allow you to build and test our product within your development environment.

Q: Can I extend the trial edition?

Please contact our support team through the Support Submission Form located at www.nsoftware.com/support/submit.aspx for more information on extending the trial edition of the software.

Q: How can I identify the credit card charge on my billing statement?

The credit card transaction will appear on your bill as "N SOFTWARE".

Q: Do I qualify for a free upgrade?

As a general rule, we provide free minor version upgrades for all our products. You can download the upgrade at www.nsoftware.com/download.

/n software will also provide a free upgrade to customers who purchase 30 days prior to any major software upgrade of the corresponding product.

Q: Do I have to purchase an upgrade for my license?

No, you do not need to purchase an upgrade for your license, however support for previous versions of /n software products is limited. Our support team will try to provide assistance but gives priority to customers using the latest software version.

Q: How do I transfer my license?

Licenses can easily be transferred between computers by submitting an online License Transfer Request located at www.nsoftware.com/lic/transfer.  Just fill in the form and electronically submit your request.

After filling out the form and requesting your transfer, completely remove the software from your old machine before reinstalling the software on your new machine.  You will reinstall your software using your original serial number and key.

If your license has been blocked from activation, a Customer Service representative will review your request and confirm your transfer via email.

You do not need to submit a License Transfer Request to transfer products if you have a valid, non-expired, /n software Red Carpet Subscription.