For pricing and availability of our Support Packages please check our
online order form.
We provide standard technical support via email. We do our best to answer the
messages quickly, so you can get your job done. Support is prioritized in favor
of people who have purchased the premium support package and the product in
NOTE: Before you contact technical support, please have a
look at our Online Knowledge Base. Chances are that by
browsing through its entries, you will get an instant answer to your problem.
Then you may also want to look through the demo applications that come
installed - they show how to perform many functions with the controls.
To obtain standard support, please fill out the support form.
We provide premium technical support via email and phone. All premium emails and
calls are given priority over any standard support questions. Responses to
Premium Support inquiries are guaranteed within one business day.
Unlimited priority telephone support covering licensing, installation,
debugging, protocol issues, programming issues, environmental issues, and
general use of the products.
priority email support covering all of these same issues: licensing,
installation, debugging, protocol issues, programming issues, environmental
issues, and general use of the product.
minor version updates downloadable from our website or via email.
to additional unpublished demo's available upon request.
source code analysis related to the components.
to all of the benefits included with standard support.
Premium support contracts are valid for one full year from the purchased date
for a single company contact per contract.
In order to receive the best service for premium support, please fill in the
online support form. This will assign you an issue
number, allowing your support requests to be tracked resulting in a faster
response. If you prefer, you can send us a direct email to our priority support
mailbox, or give us a telephone call.