SecureBlackbox 16: When I try to download the source code package from My Control Center, I get only a small file (not an archive). Why?

Note: This article applies only to SecureBlackbox Legacy. For future development please consider using the latest version.

This problem happens sometimes due to missing authentication information - the file is provided only when the server identifies the requesting user and in some (client-specific) situations this doesn't happen.

To solve the download problem, below are your next steps:

  1. Use the same browser to login to the site and to download the files.
  2. Don't use download managers. Let the browser download the file.
  3. If the download still doesn't work, change the browser to Firefox (we have had a couple of reports about Chrome failing to download the files).

If the above is not possible, follow the steps below:

  1. Copy the URL to the text editor (e.g., Notepad).
  2. Modify to include the username and password, so that the URL looks like (where "username" and "password" are replaced with your login name and password on the support site).
  3. Copy back the modified URL to the browser or the download manager.

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