Support Options
The following is a detailed list of the current support packages available for /n software products. If you have any questions regarding these packages feel free to contact sales@nsoftware.com
For pricing and availability of our Support Packages please check our online order form.
Standard Support - Free
We provide standard technical support via email. We do our best to answer the messages quickly, so you can get your job done. Support is prioritized in favor of people who have purchased the premium support package and the product in question.
- Free minor version updates downloadable from our website
- Free, anytime access to our Online Knowledge Base, which includes hundreds of common questions and their answers, explained in a simple, straightforward manner.
- Free fully functional sample applications included in each Edition demonstrating the use and power of the components.
- Unlimited email support covering licensing, installation, and other issues related to our products.
NOTE: Before you contact technical support, please have a look at our Online Knowledge Base. Chances are that by browsing through its entries, you will get an instant answer to your problem. Then you may also want to look through the demo applications that come installed - they show how to perform many functions with the controls.
To obtain standard support, please fill out the support form.
Premium Support - Starting at $799 per year
We provide premium technical support via email and phone. All premium support emails and calls are given priority over any standard support questions. Responses to Premium Support inquiries are guaranteed within one business day.
Premium Support includes:
- Unlimited priority telephone support covering licensing, installation, debugging, protocol issues, programming issues, environmental issues, and general use of the products.
- Unlimited priority email support covering licensing, installation, debugging, protocol issues, programming issues, environmental issues, and general use of the product.
- Free minor version updates downloadable from our website or via email.
- Access to additional unpublished demo's available upon request.
- Limited source code analysis related to the components.
- Access to all of the benefits included with standard support.
Premium support contracts are valid for one full year from the purchased date for a single company contact per contract.
In order to receive the best service for premium support, please fill in the online support form. This will assign you an issue number, allowing your support requests to be tracked resulting in a faster response. If you prefer, you can send us a direct email to our priority support mailbox, or give us a telephone call.
Premium Support can be added on to your product license at the time of purchase. Please add a Premium Support contract while ordering online or contact sales.