Below are a number of Frequently Asked Questions related to our products, pricing, licensing, and general purchasing. If you have additional questions that are not covered in this list, please contact us at email@example.com and a member of our Sales Team will assist you.
Q: I only need one or two components in the toolkit. Can I purchase them separately?
Our products are offered as part of a toolkit and are not available for sale individually. Many of our clients only need one or a few components, and our toolkits are priced with that in mind.
However, we always try to be flexible so please contact firstname.lastname@example.org for assistance in the case of a special situation.
Q: How can I find the licensing/pricing options and part number for each toolkit?
Please visit our online order page located at www.nsoftware.com/order. Find the specific toolkit you are interested in purchasing and click on the corresponding 'Order' link to display pricing, licensing, and part numbers for each toolkit.
Q: What components are included in each toolkit?
A list of components included in each package can be displayed by clicking on the 'Components' tab at the top of each page.
Q: What types of payment do you accept?
We accept all major credit cards including Visa, MasterCard and American Express. We also accept ACH/Wire and Checks. Please contact our Sales Team at email@example.com with any questions.
Q: What information do you require on a Purchase Order?
Please email your Purchase Order to firstname.lastname@example.org or fax it to 919-617-0515 and include the following information:
Bill To information:
Name, Company, Email, Billing Address, Phone Number, Fax Number
Ship To information (cannot be a PO Box):
Name, Company, Email, Shipping Address, Phone Number, Fax Number
Requestors contact information (if different):
Name, Company, Email, Address, Phone Number, Fax Number
- A Purchase Order Number that /n software can refer to when we send your Accounts Payable department an invoice for payment.
- Product Part Number & Product Name (this can be located online at www.nsoftware.com/order)
- Quantity Desired
- Product Price (this can be located online at www.nsoftware.com/order or from the Price Quote provided by our Sales Team
- Additional Purchasing Information If you are renewing a subscription or an annual maintenance Contract, please reference the Contract number on the Purchase Order to expedite the order.
- Shipping/handling: All /n software products are delivered electronically. All Purchase Orders received before 4 PM EST will be processed the same day received during normal business hours, Monday-Friday 9 AM to 4 PM EST, excluding holidays.
Q: What are the terms of payment, and where do I send my payment if I submit a Purchase Order?
All payments to /n software are by default due upon receipt. Please contact our Sales Team at email@example.com for additional questions regarding payment terms. With a company Purchase Order, we generally offer Net 30 payment terms.
Please remit payment to:
/n software inc.
101 Europa Dr., Suite 120
Chapel Hill, NC 27517
Q: What is your Federal Tax ID Number?
/n software's Federal Tax ID Number is: 56-2040048
Q: Are you in compliance with the Section 508 law?
Yes, we are in compliance with Section 508.
Q: What is your company address and phone number?
Our contact information can be found at www.nsoftware.com/company/contact.aspx.
Q: Do you offer bulk licensing pricing?
For multiple licenses and discount options, please communicate with our Sales Team at firstname.lastname@example.org.
Q: Can I purchase your software through a Reseller?
/n software works closely with several software resellers through our Value Added Resellers Program. Please check our reseller page located at www.nsoftware.com/order/resellers.aspx for more information.
Q: I am a Reseller. Do you have special Reseller pricing?
We currently only offer special reseller pricing to resellers who are a part of our Value Added Resellers Program. /n software Value Added Resellers actively market our software to their customers through website and print opportunities. If you are interested in joining our Value Added Reseller Program, please contact email@example.com for more information. Please include information about your company as well as a link to your website if you would like to be considered for this program.
Q: Do you have special government pricing?
No, we do not offer special government pricing.
Q: Once I have purchased your product, what type of support can I receive?
All of our products come with free lifetime standard support which is offered via email on a first-come, first-serve basis. Standard level support is available during your evaluation period, as well as after you purchase a license. Just fill out a Support Submission Form and one of our technical support team members will contact you in the order in which your request was received. This form is located at www.nsoftware.com/support/submit.aspx. Customers can also search our Online Knowledge Base which includes hundreds of commonly asked questions and their answers explained in a simple, straightforward manner in a fully searchable and easy-to-use format.
We also offer a Premium Support service. This service provides a prioritized response via phone and/or email between the hours of 9AM-6PM EST. For a more detailed explanation of our support options, please visit: www.nsoftware.com/support.
Q: I am using the trial edition, but I have some technical and/or functionality questions. Am I eligible for support?
Yes, absolutely. Our free email support is available to anyone evaluating or working with our products. For information about receiving technical support go to: www.nsoftware.com/support.
Q: Where can I find the License Agreement for each product?
You can access our End User Licensing Agreement by going to: www.nsoftware.com/kb/help/. Once you click on the product that you are interested in, you will be taken to the documentation page for that specific product. A Copyright & Licensing link will be displayed on the left.
Q: How long does an /n software Red Carpet Subscription last?
The Red Carpet Subscription term lasts for (12) months from the date of purchase.
Q: What products are included in the /n software Red Carpet Subscription?
Please visit www.nsoftware.com/subscriptions/#prod-components for a complete list of all products included in the /n software Red Carpet Subscription.
Q: I currently have an /n software product. Can I upgrade to the /n software Red Carpet Subscription?
You can upgrade to the /n software Red Carpet Subscription and receive product credit towards the subscription purchase within 30 days of the original purchase, provided that the product is included in the /n software Red Carpet Subscription. Please contact firstname.lastname@example.org for additional details.
You can always purchase a new /n software Red Carpet Subscription online at www.nsoftware.com/order.
Q: Do I qualify for a subscription renewal?
If you have previously purchased a Red Carpet Subscription, you can renew at any time by paying the renewal rate. Please note that each renewal term will add (12) months to the existing expiration date of that subscription, therefore, renewing a subscription may not be the best option if it has expired for more than 2-3 months.
Q: Can I renew my subscription early?
Yes, you can renew your subscription early and we will add an additional (12) month term to your current subscription term.
Q: Can I share the /n software Red Carpet Subscription among several developers if they are all using a different product in the subscription?
No, the /n software Red Carpet Subscription is licensed on a per developer basis. For multiple developers, team, site, and enterprise licensing options, please contact our Sales Team at email@example.com for a custom quote.
Q: How are the products licensed in the /n software Red Carpet Subscription?
Each Red Carpet Subscription is licensed to a single developer who can install and use a copy of all software products included in the subscription on any development workstation used exclusively by that registered developer.
The individual products included in the Red Carpet Subscription labeled 'Royalty Free' can be used to build applications that can be deployed on a royalty free basis. For a complete list of the products included in the Red Carpet Subscription and their respective licensing please see: https://www.nsoftware.com/subscriptions/details.aspx.
Q: Does my /n software Red Carpet Subscription include an Annual Premium Support Contract?
Our standard Red Carpet Subscription includes standard technical support via email. If you are interested in purchasing a subscription with premium support please check our Premium Red Carpet Subscription at: https://www.nsoftware.com/subscriptions/order.aspx. The Red Carpet Subscription and Premium Technical Support are both licensed on a per/developer basis.
Q: Can I continue to use the products in my subscription once it expires?
Yes, you can continue to use the products that you obtained during your subscription term. Please be sure to generate and save all license information for such products because we will be unable to regenerate any license keys after your subscription term expires.
Q: Am I able to return the product once I have purchased it?
Due to the copyright nature of our software, we do not accept any returns or exchanges after a product has been purchased and activated. However, we offer fully-functional trial versions for all of our products. The trial versions allow you to fully evaluate the software for a 30-day period. We encourage developers to fully evaluate the software prior to purchasing.
Q: I lost my serial number and key. How can I obtain my license information?
Please contact our Licensing Team via email at firstname.lastname@example.org to obtain your license information.
In your request, please include the following information:
- Email address
- Phone number
- Name of the product and version number
To expedite your request, please provide as many details concerning the original order as possible, preferably:
- Purchase date
- Name of the person who the license is registered under
- Name of the original credit card holder
- Company that the product was registered to
- Email address(s) provided during the original purchase
- Confirmation number
Q: I own a previous version of the software. Where can I download the product?
The /n software Download Archive contains the prior version of each product. For older versions that may not be available in the archive, please contact our Support Team at email@example.com
Q: I downloaded the product and tried to install, but I keep getting a Key Verification Error.
Please ensure that the title and version of the software that you are attempting to install matches the one listed on the license key description, as this error normally occurs when the license key does not match the installation file. If problems persist, please email our support team at: firstname.lastname@example.org. Please include in your email a screenshot of the error that you are receiving to expedite the resolution of your request.
Q: How do I know what version of the software I have?
All of our product installations are clearly marked with the full version and build number on the first screen of the installation program. Additionally, all products contain 'About' information which contains the version number. For example, if you are using the IPWorks components, you can click on the About property in your designer to find the product's version number. If you do not have a visual designer, you can check the version number by querying the About property at runtime.
Q: I have purchased the product and installed it, but the software continues to tell me I am using an unlicensed version.
Please visit our Online Knowledge Base. In the search box, please type in "About" and click on the search button. Scan the results to find your product in the list and follow the corresponding link. After following the instructions, please recompile your software. If the problem persists, please fill out the Support Submission Form located at www.nsoftware.com/support/submit.aspx.
Q: What happens if I find a bug in the software?
Please report all problems with the software directly on our Support Submission Form located at www.nsoftware.com/support/submit.aspx. If there is a defect in our software, we will provide you with a solution to the problem.
Q: Do you provide source code?
We currently do not provide source code for our products, however, a source code escrow service is available for an additional fee. For more details about source code escrow, please contact our Sales Team at email@example.com.
Q: How can I evaluate the software?
Our fully-functional trial editions allow you to evaluate the software for 30 days.
Q: Can I extend the trial edition?
Please contact our support team through the Support Submission Form located at www.nsoftware.com/support/submit.aspx for more information on extending the trial edition of the software.
Q: How can I identify the credit card charge on my billing statement?
The credit card transaction will appear on your bill as "N SOFTWARE".
Q: Do I qualify for a free upgrade?
We offer free minor updates and bug fixes for all our products via our download page at: www.nsoftware.com/download. Major upgrades and new versions are available through a current subscription or annual maintenance contract.
For select products, we also provide a one-time free upgrade to customers who have purchased 30 days prior to any major software upgrade of the corresponding product. For additional details, please contact firstname.lastname@example.org to find out if you qualify for a free upgrade.
Q: Do I have to purchase an upgrade for my license?
You do not have to purchase an upgrade for your license, although we recommend that you do so in order to gain access to the most current version of the product. Support for previous versions of our software is limited and any bug fixes or improvements will always be implemented in the current version.
Q: How do I transfer my license?
Please submit a License Transfer Request or email our Licensing Team at email@example.com. In all instances of a license transfer, you are required to completely uninstall the software from the original machine by running the uninstaller while your machine is connected to the Internet.
Q: Do you offer academic licensing?
Yes. Please visit our Academic Software Licensing page for details about the program.